Accessibility statement for www.tring.gov.uk

This website is set up and managed by Tring Town Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know that some content uploaded to this website is not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions
  • there’s a limit to how far you can magnify the map on our ‘Contact us’ page, which is provided by a third party (Google)

What to do if you cannot access parts of this website

If you need information on this website in a different format – like accessible PDF, large print, easy read, audio recording or braille:

  • email info@tring.gov.uk or clerk@tring,gov.uk
  • call us on 01442 823347
  • write to us or visit us at: The Market House, 61 High Street, Tring, Hertfordshire HP23 4AB. We’ll consider your request and get back to you within 10 working days.

If you cannot view the map on our ‘contact us’ page, call or email us for directions info@tring.gov.uk

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Town Clerk
Tring Town Council,
The Market House
61 High Street
Hertfordshire HP23 4AB

e-mail: info@tring.gov.uk

Tel: 01442 823347

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Tring Town Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website framework is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. Some content is partially compliant, due to the non-compliances listed below.

Non accessible content

Some pages may contain attachments which are not currently compliant, such as:

  • Uploaded images may not have text alternatives because we cannot ensure the quality of contributions from outside sources.
  • Some scanned documents may not be accessible. Due to privacy regulations, we have no option but to manually redact some documents and then scan them on to the system.
  • Older PDF files such as Meeting Minutes and Agendas published before September 2019.
  • Content produced by third parties or using third party software.

Non compliance with the accessibility regulations

We will do all we can to identify content that is non-compliant.

Disproportionate burden

We have not identified any areas that we believe constitute a disproportionate burden.

Content that’s not within the scope of the accessibility regulations:

PDFs and other documents

Not all documents on this website are created by us. Some documents and content may be created by third parties or using third party software. Where this is the case we will endeavour, on request, to obtain an accessible copy from the original source or to convey the information contained in the document in an accessible way.

Many of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2019 if they’re not essential to providing our services. For example, we do not plan to fix meeting agendas or minutes for meetings which were published prior to 23 September 2019.

AGAR forms as issued by the External Auditor are exempt from the accessibility requirements because of the nature of these documents. However, all other documents related to the Annual Return are subject to Website Content Accessibility Guidelines. The council understands that the links on the website might not currently be accessible, but we are working towards making them accessible. As it is a legal requirement to publish these documents right now, they cannot be taken down in the meantime

Any new PDFs or Word documents created by us will meet accessibility standards.

How we tested this website

This website was last tested in January 2022. Tests were carried our website provider, Aubergine 262.

We tested a sample of pages:

  • our main website platform, available at gov.uk
  • services based on a different technical platform but ‘skinned’ to look like our website (Meeting minutes and agendas)

What we’re doing to improve accessibility

TTC assesses the accessibility of its website by the following approaches:

  • Self-evaluation and external assessments by a panel of users with disabilities. This self-evaluation will be ongoing.
  • We will provide staff training to ensure that all new content added meets accessibility criteria.

We also run monthly and quarterly reports to identify and address accessibility issues.

This statement was prepared on 17th January 2022.


We link to some content which is hosted by Modern.Gov

The Modern.gov accessibility statement is as follows:
“The content of this website has been designed to work towards AA standards of the W3C 2.0 Web Content Accessibility Guidelines. We aim to continually make improvements to meet these guidelines. The design and coding of the website has been implemented to support adaptive technologies (such as screen readers and text-only browsers). Maintaining an accessible site is an ongoing process and Civica are continually working to offer a user friendly experience. However, if you have any problems using this web site please let us know via the Modern.gov Contacts page.”