Please note that the government imposed a national lockdown from Wednesday 6 January 2021. Visit the government website for more details

Due to the Covid-19 Coronavirus pandemic, and in accordance with Government instructions, we have taken the difficult decision to close the Tring Town Council Office and the Information Centre to the public until further notice. However, we are working remotely and we will attempt to deal effectively with all enquiries by phone (there is an answer machine message facility), e-mail, or via this website (see ‘contact information’ page at the bottom of the list on the left). As and when we receive updated information about local services, we will add links below to keep you in the picture about the great work that is being done in the local community.

Shielding restrictions were officially re-introduced on Wednesday 6 January 2021 to Clinically Extremely Vulnerable (CEV) residents which has advised not to go to supermarkets or pharmacies.  As such, VPAC has remobilised services to provide access to critical support for residents who are in need: 

November update (22) from Hertfordshire Volunteering and People Assistance Cell (23 November)

The following communication is from the Volunteer and People Assistance Cell (VPAC), a countywide partnership to help manage and implement a coordinated effort to support those affected by coronavirus. This communication is distributed to strategic partners across the county and it is not intended that it should be shared outside the professional and partners stakeholder network.

Please note that these VPAC Bulletins will be issued during the current 28 days of lockdown restrictions.

Shielding restrictions were officially re-introduced on Thursday 5th November 2020 to Clinically Extremely Vulnerable (CEV) residents who have been advised not to go to supermarkets or pharmacies. VPAC has now re-mobilised to support CEVs (Clinically Extremely Vulnerable, formally known as Shielding) and those self-isolating so that residents have access to food and basic provisions where required.

Volumes of CEVs accessing support: As of Tuesday 17th November, 5,508 Hertfordshire residents had registered on the Government’s National Shielding Service System (NSSS), of which 4,268 indicated they needed no additional help and 2,243 requested a preferential supermarket delivery slot.

Currently there are 1,182 CEV residents that have asked for additional support and they will receive an email asking them to specify the support they need. For those residents with no access to emails HertsHelp will be in contact by phone. Support can then be requested for either shopping or medicine collection which will refer to Community Help Hertfordshire (CHH) to allocate a volunteer. If a resident indicates they do not want a volunteer and would prefer to receive a food parcel, at a subsidised rate of £30, Herts Independent Living Service (HILs) have been commissioned to provide this. Demand for this service is currently low with 13 residents in the payment queue to request a parcel and only 1 resident that has paid. Where it is evident that an individual is in financial hardship there will be no charge for a food parcel.

Communications to CEVs: A letter has now been sent to all residents on the shielding patient list from Government and NHS advising of shielding restrictions and support available by registering on the NSSS. A follow up letter has been sent from Hertfordshire County Council, re-iterating this message and signposting HertsHelp as the primary contact if any additional help or access to the NSSS is required. Alongside this, Hertfordshire County Council have also prioritised contact with those who have not requested support but are at higher risk through receiving support from the previous Operation Shield or being newly added to the shielded patient list. This has included contact through the following methods:

  • 2972 emails have been sent to this cohort where email addresses only are known
  • 7761 texts have been sent to this cohort where mobile numbers only are known
  • Phone calls are being made via HertsHelp to the remaining cohort where landline numbers only are known

As adults (18 and over) who have Down’s syndrome have now been added to the CEV list, an easy read information letter has been developed by Hertfordshire County Council to share information, based on Governments CEV frequently asked questions.

A digital self-isolation leaflet has also been circulated, that signposts HertsHelp for support for CEVs and non CEVs.

As a result of all these communications, HertsHelp have seen a 60% increase in calls over the last week and have increased their staffing levels to support this.

Financial Support: To enable Councils to support CEVs the Government will provide councils with additional funding equivalent to £14.60 per CEV individual on the Shielded Patient List (SPL) for the 28-day period that restrictions are in force. This totals to over £32million nationally, of which Hertfordshire have been allocated £655,000.

Hertfordshire County Council are considering how the funding could be used to help deliver the activities and outcomes outlined in the Shielding Framework. This includes the overheads of setting up and managing the local system, contacting CEV individuals within the area of intervention, assessing the food and basic support needs of CEV individuals and facilitating the delivery of that support where necessary, and reporting on the level of support provided.

For all residents who do need support: The VPAC support offer for vulnerable adults (CEVs or non CEVs) includes:

  • Volunteer support (including shopping, medication collection, befriending, dog-walking) via the new Community Help Hertfordshire (CHH) service under which all the Hertfordshire CVS organisations have come together to provide a unified response to support people in need.  This network will also act as a support and co-ordinator for smaller but equally important community groups including mutual aid groups, foodbanks and good neighbour schemes, assisting with organisational development and fundraising.
  • Hertfordshire Community Navigation Service (HCNS) supporting vulnerable service users in their own homes and in moving from hospital to home, using Community Navigators and Link Workers.
  • HertsHelp will support CEVs with requesting access (if required) for food and basic items such as pharmacy deliveries through the Government and local online systems.
  • A broadened Crisis Intervention Service in which:
    • Intervention support for those in financial crisis and families that are in receipt of free school meals, as well as energy costs and other essentials for those who are in ongoing crisis or who have come into crisis as a result of COVID-19.
    • The new HERT (Hertfordshire Economic Recovery Team) partnership where HCC’s Money Advice Unit (MAU) and Citizens Advice Hertfordshire (CAH) have come together to enhance the finance, welfare benefits and debt management advice already available in Hertfordshire to vulnerable residents who have been most affected by the COVID-19 crisis, to aid their financial recovery and embed future financial security and literacy.

For all residents who do need support: for access to all of these services call HertsHelp on 0300 123 4044, visit or email  They will help by using the well-established voluntary sector pathways providing support in the following areas:

    • accessing food, help with energy costs and household essentials and medication
    • financial support and advice
    • services that can support you if you are feeling lonely or overwhelmed
    • ways to improve your health and mental wellbeing


Coronavirus: who can get a test and how?

There have been a number of changes to the national testing programme for COVID-19.  People of any age who have developed a new continuous cough, a high temperature, or a loss of or change in their sense of taste or smell, can book a mail-order or drive-through test.  Use this link: People without internet access can dial 119 to request a test.  Appointments at drive-through test centres are available in several locations in Hertfordshire and in the west of Essex.

Update on Covid -19 Testing
Mobile testing will be available on Thursdays and Sundays at Apsley Campus. Brindley Way, Hemel Hempstead, HP3 9DQ. Residents can also request tests by mail order. Tests appointments can be booked, or mail order tests can be requested through the online portal at For anyone who needs additional help to book a test, or who doesn’t have access to the internet, a telephone call centre is available – ring 119 between 7am and 11pm or 18001 0300 303 2713 if you have hearing or speech difficulties.

NHS Test and Trace

The government has officially launched a new ‘NHS Test and Trace’ service across England, to help to contain and control the spread of the virus.  Anyone who tests positive for coronavirus will be contacted by NHS Test and Trace and will need to share information about their recent interactions. This could include household members and people they have been in close contact for more than 15 minutes.

If the Test and Trace service identifies you as having been in close contact with someone who has a positive test, you must stay at home for 14 days, even if you do not have symptoms, to stop the spread of the virus.  If you develop symptoms within these 14 days, you can book a test at or by calling 119. If you test positive, you must continue to stay at home for the next seven days, or until your symptoms have passed. Even if you have a test and your test is negative, you must complete the 14-day isolation period.

Find out about financial support if your business has been affected by the national restrictions here


Help for people experiencing domestic abuse

The number of referrals to domestic abuse services increased during the ‘lockdown’. While the easing of lockdown restrictions might make it easier for some people experiencing domestic abuse to seek help, women, men and children will still sadly be experiencing financial, emotional, sexual or physical abuse at the hands of someone in their household.  No-one should have to tolerate violent, controlling or undermining behaviour and this isn’t normal.

In Hertfordshire, if you or someone you know is experiencing domestic abuse, call 0300 790 6772 for advice and support. For more information about the new ‘pathway’ project, click here

Alternatively, email or go to and use the live online chat facility if you are concerned about being overheard. For more information on how to deal with domestic abuse, go to

In an emergency, always dial 999.  If you are unable to reply when prompted by the operator, press 5 and then 5 again to signal that you need help.

Survey for victims and survivors of domestic abuse

In Hertfordshire, we want to make sure all victims and survivors of domestic abuse are able to get the right help for them, at the right time. That is why I am asking those with lived experience of domestic abuse what services should look like, because they are the experts on what it is like to experience abuse and to try and get help.

To make sure we hear all voices, I am supporting a survey running across Hertfordshire until the 28th of September for anyone who has experienced domestic abuse or knows someone that has. Organised by Hertfordshire County Council it is completely confidential and will be used to inform what is done to help victims and survivors of domestic abuse in the future.

To ensure your voice is being heard we would be grateful if you could take 10-15 minutes to share your experience.

To complete this survey, please visit

If you need to reply regarding this message, tap on this email address:

David Lloyd Police and Crime Commissioner
Police Manager























If you have concerns about your own health and well-being in respect of Covid-19, please do not go to your GP, pharmacy or hospital. If you need to, use the online ‘111’ service at – please only actually phone 111 if you cannot get help from the online service.


Find out about how library services will work during the current lockdown here


Here are some links to further useful contacts that you may find helpful during this crisis:

Perhaps the most important being:

“Herts Help” on 0300 123 4044 or online at Herts Help can provide a range of help and advice to members of the public, care providers, and voluntary sector organisations alike. This includes the provision of support for people who are self-isolating, and advice for people living and working in residential and home care settings. You can also tell them about someone who needs help, or who you’re worried about. They will try to find the best possible sources of help to meet your concerns.

You can find Hertfordshire County Council’s realtime service updates – a key source of local information – here

Your Connected Life  aims to help people who are isolated to connect to their communities, to activities, people and places so they can enjoy life more.

We hope to inspire people to reach out to HertsHelp or a local group and find out more about how to get involved, stay active, pick up a new hobby or ask for practical help and support. Anything which can make life easier or more enjoyable. To find out more visit:


For the latest on household waste recycling centres (tips/dumps) in Dacorum, click here

For latest advice on supporting children and young people’s mental health please click here  If your child is unwell, you will find some guidance on what to do here

It is now possible to get dental treatment. If you need to see the dentist, contact your usual practice by phone or email to make an appointment. Do not visit in person unless you have been advised by the practice to do so.

Latest business update from Dacorum Borough Council: Dacorum Business Update (14 January 2021)

Can you support a great local initiative?

South East Crafts for Causes have been working hard making essential scrubs and scrubs bags for local hospitals and care homes. You can donate to support their work. This money will go directly to funding fabric and threads to sew these scrubs which will be sewn by volunteers. All scrubs will be donated to NHS workers and/or the specified care home. The Facebook page South East Crafts for Causes is  The GoFundMe page is


Calling small tourism, retail and leisure businesses! @HertsLEP and @VisitHertsUK and are offering funding to help adapt your business ready for post-lockdown measures. Find out if your business qualifies.


News from Dacorum Community Action

We are now offering those who are vulnerable, including those vulnerable people who live in Tring, the opportunity to have their shopping delivered by one of our volunteers. We are open to people who are either over 70 and able to afford shopping but reluctant to venture out, or those who are unable to do their shopping for other reasons that do not qualify them for Operation Shield support. To find out more, contact

Operation Sustain. If you run a charity in Tring and are in need of help, contact

Supporting Community Groups. We are currently contacting small pop-up community groups to help them with training and to help them to think about how they safeguard themselves and others. We also don’t want to stop people helping so we want avoid duplicating work in areas where the local community has it covered. For information, get in touch with Matt Hatton at

The Hertfordshire Volunteer and People Assistance Cell will write to all those Herts residents who have been shielding informing them of available sources of help and methods of contacting local services as lockdown eases. The HertsHelp telephone number remains 0300123 4044.

Anyone currently using a social care service should expect that to continue; however, for other urgent care needs call 0300 123 4042. Service updates can be found at


Where possible, our wonderful local businesses, groups and GP surgery are doing everything they can to keep things going and provide a service to customers, even if things have to be different for a while.

If you need information regarding bin and waste collections, please check the Dacorum Borough Council website:


Police Contact Advice

  • Telephone 999 in an emergency where there is a danger to life or a crime is in progress.
  • Telephone 101 for non-emergencies where police attendance is required, to report a crime or to report any other incidents.
  • Alternatively, visit to report a non-emergency crime online or chat to a police operator live via our web chat service.

Please feel free to explore our website for more extensive local information. Please be aware that, unfortunately, we cannot guarantee the currency or accuracy of websites to which we provide links on our web pages, particularly at this difficult time.